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Technical service & maintenance
Beautiful Coffee · Rotterdam
Technical service & maintenance
Short lines, practical support and attention to continuity.
A fault or a question? Get in touch
Please state your organisation, location, the machine concerned and what is shown on the screen. An error code and a short description of what you have already tried help us assess the report. You do not need to carry out any technical repairs yourself.
Assess first, then solve in a targeted way
Not every notification is a technical fault. Sometimes it is about settings, refilling or a cleaning step. We assess your question and guide you by phone if it can be resolved safely remotely. If technical support is needed on site, we schedule a technician and discuss the next steps.
Availability, response times and agreements about service visits are set out in your agreement. In case of downtime, we discuss which temporary solution is possible, depending on the situation and the agreements.
Maintenance helps prevent problems
Our maintenance focuses on technical condition, hygiene and drink quality. Depending on the type of machine, wear-sensitive parts, seals, water filters and the brewing unit, among other things, are checked, maintained or replaced. The settings and the quality in the cup also get attention.
We tailor the maintenance frequency to the machine, the guidelines and usage. During checks, we also note whether extra explanation or guidance is needed for daily care.
Staff who know what to do
At the start, we give practical explanations about operating, cleaning, refilling and recognising simple notifications. Clear instructions help users work independently and prevent unnecessary downtime.
Instruction videos and explanations are available through the Beautiful People Academy. We discuss which hands-on instruction, refresher moments and support suit your staff. New employees and staff changes are also included in the guidance.
Personal contact and follow-up
We make clear agreements about your point of contact, reporting faults and follow-up. By discussing reports and user experiences, we can recognise recurring problems and make more targeted improvements. Monitoring can help with this if your machine is set up for it.
Ordering and stock
In addition to technical support, we help with questions about ingredients, deliveries and stock. The business ordering environment gives authorised users an overview of orders and order history. Need help with access or ordering? Call us and we will help you get started.
Training that fits your staff
At commissioning, we also cover daily and weekly cleaning, refilling ingredients and simple checks. Practical explanations are supported by short instruction videos, images and step-by-step instructions. These can be viewed on computer, tablet and smartphone.
We tailor instructions and guidance to the language and knowledge level of your staff. Please also let us know if support with reading or listening to instructions is needed. New staff and refresher instructions are included in the guidance agreements.
Measuring satisfaction and improving
Digital surveys and periodic evaluations can provide insight into taste, ease of use and service. We discuss the results and translate points for improvement into adjustments to settings, instructions or support.
We follow an improvement cycle: plan, do, check and adjust. The frequency and any target values are set out in your agreements. A target value is not a published customer rating.
Deliveries and availability
We align delivery times, stock and orders with usage per location. Where the equipment and set-up support it, consumption data can help with stock advice.
If there is a delivery problem, we discuss the expected availability and, where possible, an equivalent alternative. Any product replacement is agreed in advance. In case of longer machine downtime, we discuss which temporary solution fits within the agreed service.
What suits your business?
Discuss your wishes with us. We help you choose and make clear agreements about products, services and costs.
Time for better coffee?
Tell us what you need. We’ll think along.
Beautiful Coffee · Rotterdam
Great coffee. Service that works. Impact that lasts.